MFA is a security feature that adds an extra layer of protection by requiring users to provide multiple forms of verification before accessing Microsoft 365 or other Microsoft services. With data breeches becoming more commonplace, this helps to protect Wellstar’s sensitive data.

Microsoft MFA typically involves a combination of something you know (like a password) and something you have (such as a mobile app, text message, or a phone call) to verify your identity. At Wellstar, this means you will use your Microsoft Authenticator Mobile app as a second form of authentication when required.

MFA authentication using Microsoft Authenticator is required for internal applications and platforms (i.e., Office 365, epic, eSource, UKG, WorkDay or VPN)

Registering your device gives the device access to your Wellstar account and associated services. This does not allow Wellstar access to your devices personal information.

Please follow the appropriate instructions for your mobile device.

iPhone

Android

Please follow these instructions:

I have Microsoft Authenticator on my device and need to add my Wellstar account.

The only approved application is the Microsoft Authenticator application. Other authenticator apps are not allow and will not work.

Adding Authenticator to your new device doesn’t automatically remove the app from your old device. Even deleting the appfrom your old device isn’t enough. You must both delete the app from your old device AND tell Microsoft or your organization to forget and unregister the old device.

To remove the app from a device using a personal Microsoft account, go to the two-step verification area of your Account Security page and choose to turn off verification for your old device.

To remove the app from a device using a work or school Microsoft account, go to the two-step verification area of either your My Apps page or your organization’s company portal to turn off verification for your old device.

It is recommended that you use authenticator only on your primary mobile device.

1. Go to http://www.aka.ms/mfasetup
2. Type in your Wellstar email address and click next.
3. If you receive a prompt with a 2-digit number, you are registered, and you can approve the prompt on your mobile device using the Microsoft Authenticator application.
4. If you DO NOT receive a prompt for a 2 digit code, you will need to complete the proper registration steps to complete the process.

Please contact the Service Desk at 470-956-6000.

Make sure the date and time on your device are correct and are being automatically synced. If the date and time is wrong, orout of sync, the code will not work.

1. Make sure you are scanning the QR code with the Authenticator app, not your smartphone camera. To do this, open the authenticator app and select add Work or school account and select Scan QR code.
2. Make sure you are following the provided instructions and not skipping ahead.
3. After scanning the QR code, you must click NEXT on your computer to go to the test notification. It does not go to the nextwindow automatically.

Yes, continue using Symantec VIP until the current scheduled migration date of February 15, at which time you will be migrated to using Microsoft Authenticator. You will not need to take any action, rather you will receive MFA prompts on your device from Microsoft Authenticator instead of Symantec VIP after the migration take place.

No, however, if you want to use internal applications and platforms (i.e., Office 365, Epic, eSource, UKG, Workday or VPN) you will need to have MFA capabilities which includes downloading the Microsoft Authenticator application and registering your Wellstar account on the device.

Actually, both of the authenticator products perform the same process of a second factor of authentication. The main difference is in the actual steps taken to perform the authentication. On VIP you were able to swipe to approve a login. With Microsoft Authenticator, when you log into the device you are trying to access, you will be prompted with a two digit code that will need to be entered into the authenticator application. The Authenticator app will prompt you for the code on your personal device. Once entered correctly, access will be granted.